FAQ
How do time-limited releases work?
Time-limited releases will be pre-announced via our mailing list and made available for purchase during a 48-hour period. Time-limited editions will be sized based on the number of prints we sell during those 48 hours. Everyone who orders on the sale day gets a print. We will never re-print an edition, once it has been made available for a timed-release sale.
When will I receive my item?
For time-limited releases, the edition size will be determined after the sale and then put into production, so please allow an estimated 6-8 weeks for delivery.
Other items usually ship within a week.
Delivery times will vary depending on your location and chosen shipping method. You’ll get an email from us when your order ships, with tracking information.
How do you ship paintings?
Paintings are shipped in a protective tube with extra plastic covering from any water damage. All paintings are shipped with DHL express and will arrive from 2-5 working days.
When shipping internationally, anticipate additional fees and potential delays.
International shipping costs do not cover the duty, tax, or customs fees of the destination country, which may be applied upon delivery if relevant.
note that estimated delivery times are not guaranteed, and items may occasionally be held in customs for extended periods.
Please contact us immediately about lost or damaged items
Keep all original packing materials as they may be needed for insurance investigation purposes. Email solomou15@hotmail.com to let me know about any damage ASAP. If possible, include pictures. We’ll be in touch with next steps.
Returns
If you’re not completely satisfied, call or email us to arrange a return within 30 days. All returns are subject to a 15% re-stocking fee.
We are unable to accept returns on any prints or products purchased during a time limited sale.
We reserve the right to refuse service and/or limit quantities to anyone at our discretion.
Customer Privacy
The information you share with store during the ordering process will solely be used to keep you informed about your order status and to reach out if any issues arise. Those subscribed to the store's mailing list will only receive announcements related to the store or KAKOLUKIA, and can unsubscribe at any time. We will never sell or share your information with any third party.